Help

Support provides general information that many people ask about. It isn't intended to replace our service representatives when you're having a specific problem using our site. Feel free to call us or use the email feedback form in "Contact Us".

  • PDF, short for Portable Document Format, is a type of file that allows you to view and print a document as it actually appears, even if your computer doesn't have the fonts or programs used to create it.

    You need Adobe Acrobat Reader to view and print PDF documents. Your browser may already be equipped with this software. If not, you can download a free version (11.0 or higher) from Adobe's website.

  • Viewing a PDF anywhere on our site is as simple as clicking the PDF link you want to view. (Your computer will automatically launch Adobe Acrobat Reader and open the document. Depending on the document's size, this could take a few minutes.)

    For options such as zooming in to increase the size or viewing multiple pages simultaneously, use the toolbar that appears above the document.

  • To print a PDF, you can click the printer image in the Adobe Acrobat Reader toolbar or use the keyboard command you normally employ. If the printed document has problems, check your printer to make sure it has graphics capabilities.

  • Having Problems downloading PDFs?

    Whether you're a Windows or Macintosh user, downloading is an easy 4-step process.

    • Place your cursor over the PDF link.
    • Click and hold your mouse button and choose the menu option that allows you to "save (the file or target) as." (Use the right mouse button if you're on Windows.)
    • Enter the location where you want to save the file.
    • Click OK.

Browser Settings

Problems you experience accessing our website are sometimes due to your browser or settings. To enhance your viewing experience, we recommend that you keep your browser up to date.

Expand All | Collapse All

  • Our site is built to work with the most popular browsers, but it works best with Internet Explorer 7.0 or higher. Check the chart below for the minimum browser version your operating system requires to present our site properly.

    You can use these links to download an appropriate browser version:

    Download Internet Explorer

    Download Mozilla Firefox

    Download Safari

    Download Google Chrome


    Operating SystemsBrowsers

    Windows
    95, 98, ME, NT 4.0, 2000, XP, Vista, Windows 7

    Recommended
    Microsoft Internet Explorer 7.0 and above

    Others
    Mozilla Firefox 2.0 and above

    Macintosh
    8.5 & higher, 9.x, 10.x

    Recommended
    Microsoft Internet Explorer 7.0 and above

    Others
    Mozilla Firefox 2.0 and above

  • Your connection speed, computer RAM and monitor settings can make a big difference in your viewing experience.

    Connection speed

    If your connection speed is slow, pages will take longer to download and occasionally won't be as clear as they should be. Clicking the Refresh or Reload button on your browser's toolbar can sometimes improve what you see.

    Monitor

    The site is best viewed on at least a 15-inch screen set for 256 colors. The optimal resolution is 1024 x 768 pixels.

    Computer RAM (memory)

    We recommend 64MB of Random Access Memory (RAM), though you can view the site with as little as 32MB.