Contact Us

Depending upon your intent, there are several ways to contact us–email, phone, mail or by visiting one of our offices.

Level 30, Aurora Place
88 Phillip Street
Sydney, NSW 2000
Phone: +61 2 9250 2200


Client Services

Phone: 1800 673 776
Email: FTClientServices@franklintempleton.com

Level 19
101 Collins Street
Melbourne, VIC 3000
Phone: +61 3 9603 1200


Client Services

Phone: 1800 673 776

Email: FTClientServices@franklintempleton.com

Joe Marassa
Phone: +61 2 9250 2208
Email: joe.marassa@franklintempleton.com

Complaint Resolution

Franklin Templeton has procedures in place for dealing with complaints. If you have a complaint about your investment in one of our unit funds or any aspect of the service you have received from us, you should notify us. We will seek to acknowledge receipt of your complaint in writing as soon as reasonably practicable and in any event within 14 days from receipt, and we will address your complaint also in writing within 45 days.


Notification of any complaint should be made to:

Client Services

Franklin Templeton Investments Australia Limited
Level 19, 101 Collins Street,
Melbourne Vic 3000
Phone: 1800 673 776
Email: FTClientServices@franklintempleton.com


Franklin Templeton is a member of the Australian Financial Complaints Authority (AFCA). If your complaint has not been resolved in a reasonable time or you are not satisfied with our determination of your complaint, you can refer the matter to AFCA for resolution.

Contact details are:

Australian Financial Complaints Authority
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

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