Contact Us

Depending upon your intent, there are several ways to contact us–email, phone, mail or by visiting one of our offices.

Level 30, Aurora Place
88 Phillip Street
Sydney, NSW 2000
Phone: +61 2 9250 2200


Client Services

Phone: 1800 673 776
Email: FTClientServices@franklintempleton.com

Level 19
101 Collins Street
Melbourne, VIC 3000
Phone: +61 3 9603 1200


Client Services

Phone: 1800 673 776

Email: FTClientServices@franklintempleton.com

Joe Marassa
Phone: +61 2 9250 2208
Email: joe.marassa@franklintempleton.com

Complaint Resolution

Franklin Templeton is committed to putting our clients first. It is one of our core values to meet the needs of and protect the interests of our clients at all times.

We understand that some clients may wish to raise issues or concerns with us in relation to an investment in one of our funds or in some other aspect of our business activities. To ensure we are able to deal effectively and efficiently with any such matters, we have in place an Internal Dispute Resolution Process.

Receiving Complaints

Complaints can be lodged by contacting Franklin Templeton in any of the following ways:

Mail or In Person: Client Services
Franklin Templeton Investments Australia Limited
Level 19, 101 Collins Street, 
Melbourne Vic 3000 
Phone: 1800 673 776
Email: FTClientServices@franklintempleton.com


Processing Complaints

We will acknowledge receipt of your complaint by writing to you within a reasonable time frame but in any event within 14 days. We will investigate your complaint and provide a written response informing you of the outcome of your complaint as soon as reasonably possible but in any event within 45 days of first receiving your complaint. If for any reason we are unable to resolve your complaint within 45 days, we will advise you in writing of the reasons for the delay and what options are available to you.

Please note that our internal dispute resolution process is provided to you free of charge.

External Dispute Resolution

If we are unable to resolve your complaint, you may refer the complaint to an independent External

Dispute Resolution Authority approved by the Australian Securities and Investments Commission. Our External Dispute Resolution provider is the Australian Financial Complaints Authority (AFCA) and their services are also provided free of charge to you. Contact details for AFCA are as follows:

Australian Financial Complaints Authority 
Website: www.afca.org.au 
Email: info@afca.org.au 
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

 

 

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