Please accept the terms and conditions before continuing:
AUSTRALIAN FINANCIAL ADVISERS – IMPORTANT LEGAL INFORMATION. THIS AREA OF THE WEBSITE IS INTENDED FOR AUSTRALIAN FINANCIAL ADVISERS. I CAN CONFIRM THAT I AM A FINANCIAL ADVISER AND HAVE READ THE IMPORTANT INFORMATION AND WISH TO PROCEED.
Important Legal Information
- Franklin Templeton Investments Australia Limited (FTIAust) (ABN 87 006 972 247) is the responsible entity for the Australian registered schemes referred to in this website. Franklin Templeton Investments Australia Limited has operated in Australia since 1988, has offices in Melbourne and Sydney and is the holder an Australian Financial Services ("AFS") Licence, number 225328, issued by the Australian Securities and Investments Commission.
- Certain sections of this website contain information specifically intended for institutional clients, asset consultants, advisers, platforms and researchers, who are professional investors and wholesale clients (as defined in the Corporations Act 2001). That information may be unsuitable for retail clients. Retail clients should not rely upon information contained in those sections, and FTIAust will not be liable for any loss or damage suffered by retail clients who act on that information. Financial products referred in those sections may not be registered Managed Investment Schemes in Australia, may not be managed by FTIAust and may not be available for investment by Australian retail clients. Those products may not have the same investor protection provisions that apply under Australian law and may be subject to risks that are unsuitable to you.
- This website is intended for Australia investors only. Your use of this website means you agree to our Terms of Use and Privacy Policy.
- The information in this website does not constitute the distribution of any information or the making of any offer or solicitation by anyone in any jurisdiction in which such distribution or offer is not authorized or to any person to whom it is unlawful to distribute such information or make such an offer or solicitation.
- The information is current as at the date of publication but is subject to change without notice.
Please accept the terms and conditions before continuing:
AUSTRALIAN RETAIL INVESTORS – IMPORTANT LEGAL INFORMATION. THIS AREA OF THE WEBSITE IS INTENDED FOR AUSTRALIAN RETAIL INVESTORS. I CAN CONFIRM THAT I AM A RETAIL INVESTOR AND HAVE READ THE IMPORTANT INFORMATION AND WISH TO PROCEED.
Important Legal Information
- Franklin Templeton Investments Australia Limited (FTIAust) (ABN 87 006 972 247) is the responsible entity for the Australian registered schemes referred to in this website. Franklin Templeton Investments Australia Limited has operated in Australia since 1988, has offices in Melbourne and Sydney and is the holder an Australian Financial Services ("AFS") Licence, number 225328, issued by the Australian Securities and Investments Commission.
- This website is intended for Australia investors only. Your use of this website means you agree to our Terms of Use and Privacy Policy.
- The information in this website does not constitute the distribution of any information or the making of any offer or solicitation by anyone in any jurisdiction in which such distribution or offer is not authorized or to any person to whom it is unlawful to distribute such information or make such an offer or solicitation.
- The information is current as at the date of publication but is subject to change without notice.
Australia
Contact Us
Depending upon your intent, there are several ways to contact us–email, phone, mail or by visiting one of our offices.
Level 30, Aurora Place
88 Phillip Street
Sydney, NSW 2000
Phone: +61 2 9250 2200
Client Services
Phone: 1800 673 776
Email: FTClientServices@franklintempleton.com
Level 19
101 Collins Street
Melbourne, VIC 3000
Phone: +61 3 9603 1200
Client Services
Phone: 1800 673 776
Joe Marassa
Phone: +61 2 9250 2208
Email: joe.marassa@franklintempleton.com
Complaint Resolution
Franklin Templeton is committed to putting our clients first. It is one of our core values to meet the needs of and protect the interests of our clients at all times.
We understand that some clients may wish to raise issues or concerns with us in relation to an investment in one of our funds or in some other aspect of our business activities. To ensure we are able to deal effectively and efficiently with any such matters, we have in place an Internal Dispute Resolution Process.
Receiving Complaints
Complaints can be lodged by contacting Franklin Templeton in any of the following ways:
| Mail or In Person: | Client Services Franklin Templeton Investments Australia Limited Level 19, 101 Collins Street, Melbourne Vic 3000 |
| Phone: | 1800 673 776 |
| Email: | FTClientServices@franklintempleton.com |
Processing Complaints
We will acknowledge receipt of your complaint by writing to you within a reasonable time frame but in any event within 14 days. We will investigate your complaint and provide a written response informing you of the outcome of your complaint as soon as reasonably possible but in any event within 45 days of first receiving your complaint. If for any reason we are unable to resolve your complaint within 45 days, we will advise you in writing of the reasons for the delay and what options are available to you.
Please note that our internal dispute resolution process is provided to you free of charge.
External Dispute Resolution
If we are unable to resolve your complaint, you may refer the complaint to an independent External
Dispute Resolution Authority approved by the Australian Securities and Investments Commission. Our External Dispute Resolution provider is the Australian Financial Complaints Authority (AFCA) and their services are also provided free of charge to you. Contact details for AFCA are as follows:
Australian Financial Complaints Authority
Website: www.afca.org.au
Email: info@afca.org.au
Telephone: 1800 931 678 (free call)
In writing to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001
Our Company
Investments entail risks, the value of investments can go down as well as up and investors should be aware they might not get back the full value invested.
